Author: Keith Abraham
ISBN: 9780646375830

Creating Loyal Profitable Customers establishes that there are 6 simple steps to turning a one time buyer into a lifetime advocate. This book will help any business to stand out head and shoulders above any other who does not use customer service as part of their strategy for increasing sales, reducing marketing expenses and growing their business profitability. Keith also shares his 9-step formula for gaining endless supply of referrals from every customer.

There are practical tips, tools and templates in this book that will revolutionise the way most companies develop their teams to sell and succeed in business using Customer Service as a key component in their marketing tool kit. ** Australian Best Seller **

Product Details:

• Hard cover: 200 pages
• Dimensions: W 155mm x H 215mm